Data Dictionary

Important: The data dictionary is a work in progress. If you do not find the information you need, please submit a support ticket.

Below are the existing CxEngage data sets. Click the data set name to see detailed information included in the report. Use the search to find specific statistics.

Abandoned Channel by Day

Agent Performance

Agent Presence Reason Detail

Agent Presence Reason Summary

Agent Status Detail

Agent Status Summary

Agent Summary by Queue

Artifacts Event History

Artifacts Management Requests

Channel by Contact

Custom Interaction Attributes

Custom Interaction Attributes by Agent

Disposition Summary

Inbound Traffic by Hour

Interaction Agent

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Contact

Interaction Detail by Queue

Interaction Queue

Interaction Segment

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Performance by Channel

Performance by Queue

Queue Interactions

Queue Interval Detail

Queue Sub Interval Detail

Queue Service Level by Day

Reason Code by Agent

Recordings and Messaging by Agent

Recordings and Messaging by Interaction

Script Summary by Agent

Script Time Detail

Service Level by Queue

SSO Usage by Tenant

Last Updated: 8/19/2023

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