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Concept Link IconInteraction
  • Artifacts Summary Symbols
  • Attribute Name
  • Attribute Value
  • Audio Recording
  • Channel Direction
  • Channel Type
  • Contact ID
  • Contact Point
  • CSAT
  • Current Queue ID
  • Current Queue Timestamp
  • Custom Attributes
  • Customer Abandon Time
  • Customer Conversation Time
  • Customer Hold Time
  • Customer Holds
  • Customer
  • Disposition Code
  • Disposition ID
  • End Time
  • External Contact ID
  • Flow ID
  • Flow Name
  • Hook IDs
  • Hook Names
  • Hook Sub Types
  • Hook Types
  • In Routing Duration
  • Interaction Flagged
  • Interaction Hook ID
  • Interaction ID
  • Interaction Secure Collections
  • Interaction Time
  • IVR Abandon Time
  • IVR Abandons
  • IVR Time
  • Load Timestamp
  • Messaging Transcript
  • Queue Abandons
  • Secure Collection Abandons
  • Secure Collection Time
  • Secure Collection Abandon Time
  • Start Time
  • State Timestamp
  • State
  • Tenant ID
  • Tenant Name
  • Third Party IVR Abandon Time
  • Third Party IVR Abandons
  • Third Party IVR Initiated
  • Third Party IVR Time
  • Transferred
  • Transfers