Channel Type

Statistic Name

Description

Function/Formula

API Name

Channel Type

The communication medium of the interaction.

For example, voice, SMS, messaging, or email.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail by Contact

Abandoned Channel by Day

Queue Interactions

Queue Entries

Interaction

Interaction Detail

Interaction Detail by Agent

Custom Interaction Attributes by Agent

Artifacts Management Requests