Start Time

Statistic Name	Description	Function/Formula	API Name
Start Time	The time, in your tenant's timezone, that the interaction started.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Segment Details by Agent

Reason Code by Agent

Interaction Detail by Contact

Message Detail

Recordings & Messaging by Interaction

Recording & Messaging by Agent

Interaction

Interaction Queue

Interaction Segment

Agent Interval

Agent Session