Attribute Value

Attribute Value

The attribute's value as it is defined in the flow.

In Historical Reporting this is defined in the flow notation Custom Reporting found in the Flow Designer under Data Exchange.

Custom interaction attributes are stored and can be reported on in Historical Reporting using the Custom Interaction Attribute or Custom Interaction Attributes by Agent reports.

In Realtime Reporting this is defined in the flow notation Assign Interaction Attribute found in the Flow Designer under Data Exchange. Enabled custom attributes can be viewed in the Interactions in Queue Table.