Interaction Secure Collections

Statistic Name	Description	Function/Formula	API Name
Interaction Secure Collections	The number of interactions where customers hung up or disconnected during a secure collection.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction

Interaction Detail

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Abandoned Channel by Day