Disposition Code

Statistic Name	Description	Function/Formula	API Name
Disposition Code	The disposition code that the agent assigned to the interaction. If the agent didn't select a disposition code, a dash (-) is listed.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail by Agent

Interaction Detail by Contact

Disposition Summary

Message Detail

Interaction

Interaction Agent

Interaction Detail

Interaction Detail by Queue