Customer Conversation Time

AKA: Avg Customer Conversation Time, Custom Conversation Time, Max Customer Conversation Time, Min Customer Conversation Time

Statistic Name	Description	Function/Formula	API Name
Customer Conversation Time	The length of time, in seconds, between when an interaction starts and ends an active conversation. This statistic includes hold time.	Minimum, Maximum, Total, Average, Count	customer-conversation-time

Included in the following data sets:

Interaction Summary

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail by Agent

Interaction Detail by Contact

Abandoned Channel by Day

Performance by Channel

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Queue Interactions

Queue Entries

Message Detail

Recording & Messaging by Agent

Custom Interaction Attributes by Agent

Interaction

Interaction Detail