Hook Sub Types

AKA: Hook Sub Type, Sub Hook Type

Statistic Name	Description	Function/Formula	API Name
Hook Sub Types	The type of record linked to the interaction. For example, this could be user or ticket.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Custom Interaction Attributes

Custom Interaction Attributes by Agent

Interaction

Interaction Detail