Tenant ID

Attribute: tenant_id

Statistic Name	Description	Function/Formula	API Name
Tenant ID	The unique identifier for the tenant.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Queue

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Segment Summary by Agent to Agent

Agent Quality

Agent Performance

Agent Presence Reason Detail

Agent Status Detail

Agent Status Summary

Reason Code by Agent

Interaction Detail by Contact

Channel by Contact

Abandoned Channel by Day

Queue Service Level by Day

Service Level by Queue

Performance by channel

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Queue Entries

Queue Interactions

Message Detail

Recordings & Messaging by Interaction

Recording & Messaging by Agent

Script Detail

Script Summary

Script Summary by Agent

Script Time Detail

Custom Interaction Attributes

Custom Interaction Attributes by Agent

SSO Summary

SSO Usage by Tenant

Interaction

Interaction Queue

Interaction Agent

Interaction Segment

Agent Interval

Agent Session

Artifacts Management Requests