Customer Abandon Time

Statistic Name	Description	Function/Formula	API Name
Customer Abandon Time	The length of time from when an interaction starts and when the interaction is abandoned by the customer.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail by Contact

Abandoned Channel by Day

Performance by Channel

Inbound Traffic by Hour

Disposition Summary

Queue Entries

Queue Interval Detail

Queue Sub Interval Detail

Queue Interactions

Message Detail

Recordings & Messaging by Interaction

Recording & Messaging by Agent

Custom Interaction Attributes by Agent

Interaction

Interaction Detail

Interaction Detail by Agent