Queue Abandons

AKA: Abandon Queue ID, Abandon Queue Timestamp, Queue Abandons Count, Agent Abandoned Call Count, Agent Abandoned Calls

Statistic Name	Description	Function/Formula	API Name
Queue Abandons	The total number of calls that entered a queue and disconnected without being accepted by an agent. This expression formats the Queue Abandons statistic so that if there are no queue abandons during the specified date range, then 0.0 is displayed in reports. In other words, if the value is null, 0.0 is displayed instead of a blank column.
Queue Abandons Count	The total number of times that an interaction enters a queue, but disconnects before an agent accepts the work.	Count	queue-abandons-count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail by Queue

Agent Quality

Agent Interval

Agent Performance

Agent Status Detail

Agent Summary by Queue

Interaction Detail by Contact

Abandoned Channel by Day

Queue Service Level by Day

Service Level by Queue

Performance by Queue

Performance by Channel

Queue Interactions

Queue Entries

Message Detail

Interaction

Interaction Queue