Transferred

Statistic Name	Description	Function/Formula	API Name
Transferred	This indicates if the call was transferred with a true or false value.	Boolean

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Detail by Queue

Agent Quality

Agent Status Summary

Interaction Detail

Interaction Detail by Contact

Service Level by Queue

Performance by Channel

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Message Detail

Recording & Messaging by Agent