Messaging Transcript

AKA: Messaging Transcripts

Statistic Name	Description	Function/Formula	API Name
Messaging Transcript	If a messaging transcript is available for the interaction, click the link to view it. For more information, see Retrieving Recordings and Messaging Transcripts in Historical Reporting.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail by Agent

Interaction Detail by Contact

Message Detail

Interaction

Interaction Detail