Contact Point

AKA: Contact Points

Attribute: contact_point

Statistic Name	Description	Function/Formula	API Name
Contact Point	For inbound interactions, the phone number, email address, or Facebook page ID that the customer contacted. For outbound interactions, the phone number used to contact customers, or the type of outbound interaction such as click to call, outbound (for SMS), or outbound-email.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Detail by Contact

Interaction Detail by Queue

Channel by Contact

Queue Interactions

Queue Entries

Recordings & Messaging by Interaction

Recording & Messaging by Agent

Custom Interaction Attributes by Agent

Interaction

Interaction Detail