IVR Time

AKA: Avg IVR Time, Max IVR Time

Statistic Name	Description	Function/Formula	API Name
IVR Time	Time the interaction was in the IVR prior to being abandoned or presented to an agent.	Maximum ,Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Detail by Contact

Channel by Contact

Abandoned Channel by Day

Performance by Channel

Inbound Traffic by Hour

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Queue Interactions

Queue Entries

Message Detail

Recordings & Messaging by Interaction

Recording & Messaging by Agent

Custom Interaction Attributes by Agent

Interaction

Interaction Detail