Tenant Name

Attribute: tenant_name

Statistic Name	Description	Function/Formula	API Name
Tenant Name	The name of the tenant that the agent was logged in to.		tenant-name

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Abandoned Channel by Day

Agent Quality

Agent Performance

Agent Presence Reason Detail

Agent Presence Reason Summary

Agent Interval

Agent Status Detail

Agent Status Summary

Agent Summary by Queue

Agent Session

Channel by Contact

Custom Interaction Attributes

Custom Interaction Attributes by Agent

Disposition Summary

Inbound Traffic by Hour

Interaction

Interaction Agent

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Contact

Interaction Detail by Queue

Interaction Queue

Interaction Segment

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Message Detail

Performance by Channel

Performance by Queue

Queue Entries

Queue Interactions

Queue Interval Detail

Queue Sub Interval Detail

Queue Service Level by Day

Reason Code by Agent

Recording & Messaging by Agent

Recordings & Messaging by Interaction

Script Detail

Script Summary

Script Summary by Agent

Script Time Detail

Service Level by Queue

SSO Summary

SSO Usage by Tenant