Third Party IVR Initiated

Statistic Name Description Function/Formula

API Name

Third Party IVR Initiated

The timestamp when a call that is transferred to a third party IVR is initiated.

 

 

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Contact Point

Interaction Summary by Flow

Abandoned Channel by Day

Interaction

Interaction Detail