Third Party IVR Initiated
Statistic Name | Description | Function/Formula |
API Name |
Third Party IVR Initiated |
The timestamp when a call that is transferred to a third party IVR is initiated. |
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Included in the following data sets:
Note: Some functions/formulas for this information may not be available.
Interaction Summary
Interaction Summary by Contact Point
Interaction Summary by Flow
Abandoned Channel by Day
Interaction
Interaction Detail