Third Party IVR Time

Statistic Name	Description	Function/Formula	API Name
Third Party IVR Time	The timestamp when a call that is transferred to a third party IVR is connected.	Maximum, Minimum, Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary

Interaction Summary by Contact Point

Interaction Summary by Flow

Abandoned Channel by Day

Interaction

Interaction Detail