24 Hour of Day

AKA: Hour24

Statistic Name	Description	Function/Formula	API Name
24 Hour of Day	The Hour of the day, in your tenant's timezone, when the Interaction was originated. This would show 3 for 3:00AM or 15 for 3:00PM

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Status Detail