Accepted

Statistic Name	Description	Function/Formula	API Name
Accepted	This attribute indicates if the interaction was Accepted by an agent. If an agent Accepts the interaction the value is 1. If the interaction was not accepted, the value is 0.	Value

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Agent Quality

Agent Status Summary

Interaction Detail by Contact

Service Level by Queue

Performance by Channel

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Recording & Messaging

Message Detail

Recording & Messaging by Agent

Interaction Agent

Interaction Detail