Add Participant Canceled

Statistic Name

Description

Function/Formula

API Name

The total number of times that an add-participant action was canceled by the originating agent.

Example: Agent A attempts to add Agent B as a participant to the call in order to warm transfer to them. Agent A finds the information required and decides they no longer require Agent B. They hit the cancel participant button in Skylight.

Count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Queue Interactions

Queue Entries

Interaction Queue