Add Participant Handed Off

Statistic Name	Description	Function/Formula	API Name
Add Participant Handed Off	The total number of times that an add-participant action was transferred to by the originating agent. Example: Agent A attempts to add Agent B as a participant to the call in order to warm transfer to them. Agent B answers the call and Agent A introduces the customer before dropping from the conference.	Count	add-participant-handed-off-count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Detail by Contact

Interaction Segment Details by Agent

Agent Quality

Interaction Segment

Interaction Detail