Add Participant Time

AKA: Avg Add Participant Time

Statistic Name	Description	Function/Formula	API Name
Add Participant Time	The amount of time from when the Add Participant action was initiated to when an agent accepts or rejects the work, or the Add Participant is canceled by the initial agent. This statistic includes Add Participant actions that complete successfully and those that don't complete successfully.	Minimum, Maximum, Total, Average, Count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Detail by Agent

Interaction Segment Details by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Interaction Detail by Contact

Interaction Segment

Interaction Detail