Agent Away Time

AKA: Agent Away Time Percent, Agent Away Percent Time

Statistic Name	Description	Function/Formula	API Name
Agent Away Time	The amount of time that agents are logged in, and are both Not Ready and Not Allocated for the given date range. Away Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).	Minimum, Maximum, Average, Percent

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Performance

Agent Quality

Agent Status Summary

Agent Interval