Agent Customer Hold Abandons

AKA: Agent Customer Hold Abandoned

Statistic Name	Description	Function/Formula	API Name
Agent Customer Hold Abandons	The number of agents participating in the interaction when a customer abandons while on hold. For example, if there are 3 agents participating in an interaction and the customer disconnects while on hold, the Agent Customer Hold Abandon count is 3. In a report that displays statistics for each agent, each agent in the interaction will have an Agent Customer Hold Abandon counted for them.	Count	agent-customer-hold-abandoned-count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Agent

Interaction Summary

Interaction Summary by Agent

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Contact

Agent Quality

Agent Status Summary

Agent Summary by Queue

Service Level by Queue

Performance by Queue

Performance by channel

Disposition Summary

Queue Interval Detail

Queue Sub Interval Detail

Message Detail

Recording & Messaging by Agent