Agent ID

Attribute: agent_id

Statistic Name	Description	Function/Formula	API Name
Agent ID	The Unique UUID of an agent that points to their profile and helps to identify them within the platform.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Agent

Interaction Segment Details by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Agent Quality

Agent Performance

Agent Status Detail

Agent Status Summary

Agent Summary by Queue

Reason Code by Agent

Message Detail

Recording & Messaging by Agent

Script Detail

Script Summary by Agent

Script Time Detail

Custom Interaction Attributes by Agent

Interaction Agent

Interaction Detail by Agent

Interaction Segment

Agent Interval

Agent Session