Agent Idle Time

AKA: Agent Idle Time Percent, Agent Idle Percent Time

Statistic Name	Description	Function/Formula	API Name
Agent Idle Time	The total amount of time that an agent sits in a READY state while not actively working on any interactions. Idle Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).
Agent Idle Time Percent	The percentage of time that an agent sits in a READY state while not actively working on any interactions.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Quality

Agent Performance

Agent Status Summary

Agent Interval