Agent Name

AKA: Agent Names

Attribute: full_name, agent_name

Statistic Name	Description	Function/Formula	API Name
Agent Name	The full name of an agent as defined within their Agent Profile.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Quality

Agent Performance

Agent Presence Reason Detail

Agent Presence Reason Summary

Agent Interval

Agent Summary by Queue

Agent Status Detail

Agent Session

Custom Interaction Attributes by Agent

Interaction Agent

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Segment

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Interaction Summary by Agent

Message Detail

Reason Code by Agent

Recording & Messaging by Agent

Script Detail

Script Summary by Agent

Script Time Detail