Agent Not Ready Time

AKA: Agent Not Ready Percent Time

Statistic Name	Description	Function/Formula	API Name
Agent Not Ready Time	The total amount of time that an agent sits in a NOT READY state.
Agent Not Ready Time Percent	The percentage of time that an agent sits in a NOT READY state.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Quality

Agent Performance

Agent Status Summary

Agent Interval