Agent Outbound Call Time

AKA: Agent Outbound Call Percent Time

Statistic Name	Description	Function/Formula	API Name
Agent Outbound Call Time	The total amount of time that an agent spent handling interactions with a call direction of OUTBOUND.
Agent Outbound Call Time Percent	The percentage of time that an agent spent handling interactions with a call direction of OUTBOUND.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Quality

Agent Performance

Agent Interval