Agent Paused Time
AKA: Agent Paused Percent Time
| Statistic Name | Description | Function/Formula |
API Name |
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Agent Paused Time |
The total amount of time that an agent sits in a NOT READY-PAUSED state after being automatically pushed to NOT READY due to missing a work-offer. |
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Agent Paused Time Percent |
The percentage of time that an agent sits in a NOT READY-PAUSED state after being automatically pushed to NOT READY due to missing a work-offer. |
Percentage |
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Included in the following data sets:
Note: Some functions/formulas for this information may not be available.
Agent Performance