Agent Ready Time

AKA: Agent Ready Percent Time

Statistic Name	Description	Function/Formula	API Name
Agent Ready Time	The total amount of time that an agent sits in a READY state, regardless of whether they are actively working an interaction or IDLE.
Agent Ready Time Percent	The percentage of time that an agent sits in a READY state, regardless of whether they are actively working an interaction or IDLE.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Quality

Agent Performance

Agent Status Summary

Agent Interval