Agent Reason List ID

Attribute: agent_reason_name

Statistic Name	Description	Function/Formula	API Name
Agent Reason List ID	The Unique UUID of the Reason List associated to the NOT READY reason that was selected by the agent. The reason code for the agent's presence state for the given period of time.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Reason Code by Agent

Agent Session