Agent Reason Name

Attribute: agent_reason_list_name

Statistic Name

Description

Function/Formula

API Name

Agent Reason Name

The Name of the NOT READY reason that was selected by the agent.

The name of the presence reason list containing the reason code that the agent selected. Both the inherited presence reason list called System Presence Reasons and any custom presence reasons lists assigned to the agent are included.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Reason Code by Agent