Attribute Timestamp

Statistic Name

Description

Function/Formula

API Name

Attribute Timestamp

The Attribute Timestamp is when the detail for the value of the attribute is captured.

For example, when the call gets to that part of the flow and we capture the value of the attribute. If there is audio and we ask the customer to input an account number, it is the time that this information is captured.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Custom Interaction Attributes

Custom Interaction Attributes by Agent