Available Time

Statistic Name Description Function/Formula

API Name

Available Time

The amount of time that agents are

  • Idle (Ready and Not Allocated)

  • Busy (Ready and Allocated) or (Not Ready and Allocated)

Available Time is formatted in days, hours, minutes, and seconds (d:hh:mm:ss).

 

 

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Performance