Away Time

AKA: Away Time Percent

Statistic Name	Description	Function/Formula	API Name
Away Time	The amount of time an agent spent in the Away status.
Away Time Percent	The ratio of the agent's Away Time to their Online Time.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Presence Reason Detail

Agent Presence Reason Summary

Agent Status Detail

Reason Code by Agent