Busy Time

AKA: Busy Time Percent

Statistic Name	Description	Function/Formula	API Name
Busy Time	The amount of time that the agent is actively allocated to an interaction.	Time
Busy Time Percent	The ratio of the agent's Busy Time to their Online Time.	Percentage

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Agent Status Detail