Channel

Attribute: channel_name

Statistic Name	Description	Function/Formula	API Name
Channel	The communication medium of the interaction. For example, voice, SMS, messaging, or email.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Performance by channel

Abandoned Channel by Day

Message Detail

Recordings & Messaging by Interaction

Recording & Messaging by Agent

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Contact

Interaction Detail by Queue

Interaction Segment Detail by Agent