Chat

CxEngage supports a digital channel integration that provides an interactive web chat messaging experience for you and your customers through your business page. With the integrated chat widget, your chat can be customized with brand coloring as well as a pre-chat message and confirmation.

Statistic Name	Description	Function/Formula	API Name
Chat

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Channel by Contact