Completed Add Participant

Statistic Name	Description	Function/Formula	API Name
Completed Add Participant	The number of add participant actions initiated that completed successfully for the given date range. Add participant actions are successful when the work offer is accepted by an agent. Initiated add participant actions where the work is rejected or cancelled aren’t included in this statistic.	Average

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Interaction Segment