Consult Time

Statistic Name	Description	Function/Formula	API Name
Consult Time	The amount of time that the customer was on hold when two or more agents in the interaction were in conversation with each other.	Maximum, Minimum, Average, Total, Count	consult-time

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent

Queue Entries