Customer Identification

AKA: Customer ID

Statistic Name	Description	Function/Formula	API Name
Customer Identification	The phone number, email address, or messaging display name for the contact.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Contact

Queue Interactions

Queue Entries

Recording & Messaging by Agent

Recordings & Messaging by Interaction

Custom Interaction Attributes by Agent