Customer Transfers

AKA: Customer Transfers Count

Statistic Name	Description	Function/Formula	API Name
Customer Transfers	The total number of initiated transfers and add participant actions. This statistic includes transfers and add participant actions that complete successfully (for example, accepted by another agent) or unsuccessfully (for example, rejected by another agent or canceled before another agent accepts the work offer).
Customer Transfers Count	The total number of initiated transfers and add participant actions. This statistic includes transfers and add participant actions that complete successfully (for example, accepted by another agent) or unsuccessfully (for example, rejected by another agent or canceled before another agent accepts the work offer).	Count	customer-transfers-count

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Contact Point

Interaction Summary by Flow

Interaction Summary by Queue

Interaction Detail

Interaction Detail by Agent

Channel by Contact

Abandoned Channel by Day

Queue Interactions

Queue Entries

Recordings & Messaging by Interaction