Direction

Attribute: direction_name

Statistic Name	Description	Function/Formula	API Name
Direction	The direction of the interaction. This is Inbound, Outbound, or Agent Initiated.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Detail by Contact

Queue Interactions

Queue Entries

Recordings & Messaging by Interaction

Custom Interaction Attributes by Agent

Interaction Detail

Interaction Detail by Agent

Interaction Detail by Queue

Interaction Segment Detail by Agent

Agent Session