Flow

Statistic Name	Description	Function/Formula	API Name
Flow	Flows are created by connecting a series of notations that define the interaction experience. These notations are the events and activities that manage the interaction based on their sequence and configuration details.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Flow

Interaction Detail by Agent

Script Detail

Script Summary

Script Summary by Agent

Script Time Detail