Handled Interactions

Statistic Name	Description	Function/Formula	API Name
Handled Interactions	The number of interactions that an agent accepts for a given date range. In a Queue report, the interactions are only be inbound. In an Agent report, interactions can be inbound or outbound.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Summary by Queue

Queue Interactions

Queue Entries