Hook By

Statistic Name	Description	Function/Formula	API Name
Hook By	The unique identifier for the record from the third party system that is linked to the interaction. For example, a ticket number for Zendesk or a case number for Salesforce.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Custom Interaction Attributes

Custom Interaction Attributes by Agent

Interaction Detail