Initiated Add Participant

Statistic Name	Description	Function/Formula	API Name
Initiated Add Participant	Agent that adds participants to an active call using either the transfer menu or dial pad, depending on the type of contact you are calling.

Included in the following data sets:

Note: Some functions/formulas for this information may not be available.

Interaction Segment Detail by Agent

Interaction Segment Summary by Agent

Interaction Segment Summary by Agent to Agent